Our store General Item Return Policy - In most cases, items shipped from our store can be returned within 3 days after the receipt of delivery on the condition that the product sent is bad and not edible or usable.
Please contact us before returning a bad/defective item in order to receive the return shipping address and other instructions.
1. Live Chat
2. Email us: Cs@prestigiousfoods.com
3. Whatsapp us: +85256666625
THREE (3) DAY PRODUCT GUARANTEE
Did your item arrive damaged, different or inedible? If so you are protected and can make a claim, the procedure is outlined below.
- Within 3 days of receiving the product contact us with a photo or video explaining the issue and whether you want a refund or a replacement.
- We will review the claim and contact you if we need more information.
- If Approved, we will refund or resend the item, you may also be asked return the product.
Will I need to send the item back to Your store?
Only high value products need to be returned. High value is determined by our service team and is usually an item around HK$60 or more. If it is not of a high value then you do not need to return it and can keep the faulty product.
If we ask you to return the product we will discuss with you the most cost effective way to return ship it to us and give you full instructions including our address. You will receive your full/partial refund once we have received and checked the product.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If the case is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.